Isigaba esine
Iqhezu apho abathengi bevela khona
Yonke into kulo mqele iyeka kwi-yakhiwe kwaye ithi kwenziwe. Imveliso eyakhiweyo engabonwa mntu yintlonipho enegama lesiza. Ngoko i-payline iyaqhubeka: i-CCRM ilindele ingxoxo yokuqala, i-campaign ethumela, kunye ne-blog kunye nesiza senkcukacha ezaqala ukuzalisa emva kwemini.
Eli sigaba lisebenzisa amalungu amathathu angaphezulu omkhaya — iKonekt, clickSomo noFABLS — kwaye lisebenzisa inkcazelo ebhaliweyo efanayo eyakhwa yonke into. Yingesila i-campaign yokuqala ithi okuthi i-headline yesiza ithi, kwaye icebo le-blog lixoxa ingxoxo uxwebhu oluxoxile.
Ulandelelwano lunobungakanani. I-CRM iyakhwa phambili kwecanqu, kuba i-campaign ezalisa iimpendulo kwi-inbox engabhekiswanga ngubi kangako kunokungekho i-campaign: itshisa isalathiso sokuqala esifumene kwaye yenza ifolda yabantu ababhalele kuwe kwaye baba ngabathiyekileyo.
Yokuqala
iKonekt: indawo ezakubekela kuyo isadingo, negama lalona
Onke amajelo asetyenziswa ngumthengi afika kwi-inbox enye, njengomxhumano nomthombo obhaliweyo, nomnini kunye noxoxo oluqala ngamagama okuqala asetyenziswayo. I-chat, i-live chat, iifom, iqhosha lokufikelela, iicelo zokubizwa, i-imeyile, ifowuni, ii-QR codes kulo naluphina uprint.
Ubunikazi xa kufika
I-lead nganye yinto yomntu ukususela kwesibini ifikileyo, hayi xa kufuneka abantu bayiqaphela. Umahluko phakathi kwala maxesha mabini lelona apho iimveliso ezintsha zilahlekhela khona abathengi abashumi bokuqala.
Umthombo ugciniwe, ngonaphakade
Kuya kumfuthi wezaziso okanye ikhonkco ngalinye endaweni yoko 'kungalunganga'. Emva kwekota yonyaka, 'ingaba icandelo leentengiso lisebenze?' linempendulo eninani kwayo endaweni yeembono ezintathu.
Kude kufikelelwe kwisampu yemali
Umjikelo uqala kwiqhagamshelwano lokuqala de kufikelelwe kwisampu yemali eyiyo, kuquka iKSeF, ngoko intengiso yokuqala ayifuni ispreadsheet nomgqibi weentengiso ozama ukuzilungisa.
Ukukhutshwa akulona mfanekiso wokwazisa. Lilo xesha lomthengi wokuqala.
clickSomo: icandelo lokusungula
Ingxaki yemveliso entsha ayisiyo ukuguqulwa, kukuba akekha uyazi ukuba ikhona. IclickSomo iphumeza intsimbi yokuqala kwiindawo abantu ababifunda ngokwenene: i-imeyile, i-SMS, izaziso ezityhalelwa phezulu, kunye — kwiintengiso ezisebenza ngcono ngaphezu kwayo yonke into yedijithali — iileta ezityetywayo.
Ziqhuba njengemigangatho endleleni endaweni yokuthumela konke ngesiqhelo, ngoko umyalezo wesibini uxhomekeke kwento eyenzileyo lowokuqala. Ovuliwe kodwa akazange achase ufumana impendulo eyahlukileyo kowangeze wavula, kwaye lowo uphendulile ukhutshelwa ngokupheleleyo kulandelelo, kuba ngoku ungumxholo wencoko kwi-CRM endaweni yegama kuluhlu.
Bhalwe kanye, kwakhona: iimbongi zecandelo leentengiso zenziwa ngokuzenzekelayo kwincazelo enye esetyenzisiweyo kwisayithi. Akukho mntu kufuneka achaze kwakhona imveliso kumthumeli weeyimeyile, kwaye akukho guqulo lemboniso elikhona kuphela kwi-imeyile ebhaliweyo ngobusuku ebusweni kwiyure yeshumi elinanye.
- 1Usuku 0 — i-imeyileItyala, kwiintetho ezintandathu, ngentlawulo yalo. Iikhonkco ezimfutshane, iindawo zokujonga zibalwa, akukho mlandeleli naphi na.
- 2Usuku 2 — umqhubiKuvuliwe, akachasanga → umbono wesibini. Akazange avule → isihloko esahlukileyo, Sithunyelwe ngeyure eyahlukileyo.
- 3Usuku 3 — i-SMSUmyalezo omnye, kwiqela elithathe inxaxheba. Iiyure zokuthula ziyahlonitwa ngaphandle kokuba nabani mze uzilungiselele.
- 4Nayiphi na impenduloIyekisa ulandelelo, ibe yingxoxo kwi-iKonekt enomnini wayo.
- ·OkungakwenziUkuthenga uluhlu. Ababukeli ngabakho; ulandelelo yingxenye ezenzekelayo.
I-imeyile · i-SMS · ukutyhalela phezulu · iposiIimpawu zokuqalisa, hayi ukuthumela konke ngesiqhelo
- 1IsicwangcisoUcwangco lwezinto ezibhaliweyo lweentsuku ezintathu ukuya kwezintandathu, olakhiwe kwityala elibhaliweyo nakwiigama abathengi bemveliso ababizelayo abakhangela ngokwenene.
- 2AbabhaliIiposi ezibhaliweyo nezikhutshelwe ngokwesicwangciso, ngesisixhobo sebrand, ngemifanekiso enelayisensi yayo.
- 3Iindawo zentselekwanoUcwangciso olufanayo oluthunyelwe kwiakhawunti, ngesantya esibonelela ngasinye.
- 4IingxeloNgeveki nangenyanga, zichaza okwathunyelwa nento eyenzileyo. Zifundwa ngeemizuzu emine, hayi ukutolikwa ngeemizuzu engamashumi amabini.
- ·Kutheni ngoku, hayi emva kwexeshaUmxholo yindawo enye kuphela enzuzo yayo ilindelela ixesha. Ukuqala ngenyanga yesine kuthetha ukuba inzuzo ifika ngenyanga yeshumi.
Iinyanga, hayi iinjongoIlizwi elinye ngesayithi
FABLS: ukukhawulezisa icala lokubonakala
Ukubhloga nokubakho kwiindawo zentselekwano zingamajelo acotha ukubhatala kwimveliso entsha, yaye le yona mbangela yokubadluliselwa emva, yaye le yona yenza ukubadluliselwa emva kubiza kakhulu. Ukunyuka akupheli de kuphela iposi lokuqala.
I-FABLS iqhuba zombini ngokuzenzekelayo: ucwangciso olulinganiswa ngeenyanga, ababhali benza iiposi, iakhawunti zentselekwano zityalwa kucwangciso olufanayo, kunye nengxelo ngeveki nangenyanga echaza ngokucace gca okwenzekileyo. Iqala ngosuku olunye nangonke okunye, ngoko inyanga yesine ithatha iinyanga ezintathu zomsebenzi endaweni yesifungo.
Akukho nanye koku esithatha indawo yecandelo leentengiso — zisombulula iicala ezahlukileyo. Icandelo leentengiso lifumana abantu abakulungele ngoku. Umxholo ufumana abantu abakulungele ekuhlotyeni, abawafumana ngaphandle kokubhatala ngabanye kabini.
Kutheni ezi zintathu, hayi ezintathu ose uzisebenzisayo
Kuba umlawuli unokuphatha kuphela oko kuvunyelwe ukuba kuphathe. I-CRM enomnikazi omnye inokudityaniswa, ekugqibeleni, ngumntu, emva kokuvavanya nolwazi. Ayinakusungulwa, ukusetyenzwa, ukuzaliswa ngomthetho womnini nokujongiselwa icandelo leentengiso kwiiminzuzu elishumi elinanye ethatyathwa yinqanaba lesine.
Ezi zintathu zingomnye umkhonjwane wekampani kunye nazo zonke ezisezantsi kwazo. Iakhawunti enye, isitya esinye, isigama seziganeko esinye, incazelo enye. Lo yonke into obugqiba, kwaye akusilo obobugcisa.
Usenokusebenzisa nayo nayiphi na owakho — akukho nto apha eyimfuneko kuphela, kwaye umsebenzi unokutyhalela ikheli kwelinye isixhobo nge-HTTP eqhelekileyo. Kodwa uguqulo olusebenza ngewindi lolinye luguqulo apho akekho mntu kufuneka abuze umthengi ngokufikelela kwi-API kuqala.
Into 'yokufumana abathengi' ethethwa ngokwenene apha
Kuthetha ukuba imishini iyasebenza kwaye ijongene ngelona calabiso: icandelo lokhupho liyahamba kubathengi, imixholo iyanda, i-CRM ivula yonke into ibuyayo, kwaye idasibhodi ibonisa into eyavelileyo. Akuthethi ukuba abathengi baqinisekisiwe, kwaye nasiphi na iphepha esikubonisa enye into ithengisa enye into.
Okususwayo yimposiso eqhelekileyo ngakumbi: imvelo eyakhiwe, yathula, yaza yaphulukana nokuqinisekisa ukuba ingasebenza na — kuba icala lokwazisa kwakuyiiveki ezimbini zemisebenzi yokuseta eyahlukileyo abantu abanamandla okuyenza emva kwesakhiwo.